Aviation Solutions Designed by Airline Professionals Developed by Technology Experts
About Us

ACCELAERO RESERVATION SYSTEM

AccelAero Reservation System is built for complete application, unlimited scalability, and easy management of the entire airline inventory up to the point of departure and beyond. It provides the front end tools to manage sales and distribution and is power packed with backend utilities to monitor, control and manage the operations efficiently.


AccelAero looks beyond conventional features and focuses on maximizing the income-generating potential. The simplistic yet comprehensive design of the system seeks to optimize the productivity of airline personnel, automating processes so that efforts can be put to more-strategic use. The modern web based design allows spectacular presentation of analytical data and offers complete perspective of business and the market. AccelAero through its partner networks allows market intelligence data inclusion in key management modules to provide greater decision making support. Feature rich modules allow for swift reaction times once a trend is spotted; management of fares, introduction of a promotion etc. is made easy with the quick action feature. AccelAero consists of inbuilt modules which collectively power business performance and offer airlines a tremendous advantage over competitors by helping:


a) Increase revenue by
  • Creating a competitive product that is suited to the market
  • Fast reaction times to market trends
  • Distributing effectively through all channels, creating new channels.
  • Offering services in a customer friendly manner that builds loyalty
b) Reduce costs by operating efficiently through effective channel management, improved visibility of operations and better process control.

By comparison AccelAero offers the lowest cost of ownership and is more feature rich than any system in its class. It has proven its reliability under extreme applications in remote and challenging markets. Ideally suited to manage low cost and hybrid airlines of any complexity or size, AccelAero also has the enhanced capability to support traditional airline models.


AccelAero as a solution is offered in industry specific functionality and can be modified to suit exact needs of airlines, unlike many systems which demand change to business model to suit the system functionality. Airlines who moved to AccelAero have experienced dramatic improvements in profitability, achieved a high level of customer service, while reducing operating costs.

  • Web-based technology to support end-to-end processes seamlessly.
  • Lowest cost of ownership and more advanced functionality than any system in the market.
    • Alternate to the overpriced and complex systems
    • Eliminates high integration costs and third-party software.
    • Predefined industry specific versions for swift and accurate application.
  • Seamless integration to key products including AccelAero Suite (frequent flyer, revenue accounting, revenue management, financial systems)
  • Product Suite growing to cover enhanced functionality, in-house development ensures consistency in quality and lower costs.
  • Goes beyond conventional utilities of booking and helps reduce cost, improve alignment of strategies and operations
  • Fully integrated to Improve productivity allows leverage on services to pursue opportunities
  • Comprehensive reporting module provides accurate insight into operations
  • High level participation GDSs (EDIFACT) and Ticketless Access on webservices on major GDS
  • Implementation
    • Rapid implementation less than half of the conventional products.
    • Experienced teams during and post implementation (on-site support)
    • For critical changes, on-site development team can be deployed.
  • Supports changing industry requirements


Key benefits offered by AccelAero by order of user groups:


  • Helps make immediate operational and strategic decisions using comprehensive reports in interactive format
  • Data drill down for deeper analysis
  • Dynamic interactivity allows communication with concerned personnel direct from the reporting board
  • Immediately forward information about problem areas to analysts, so they can continue with deeper analysis and resolution
  • Comprehensive analysis on load factors , yields, revenue, cash flow ,revenue streams, costs, profits and opportunities
  • Performance pattern over periods by regions etc.
  • Set KPI auto-reporting to spot and report parameters that differ from plan
  • Compare competitor KPIs
  • Data matrix to highlight execution of strategy i.e. Pricing, RM, and Sales

AccelAero gives operations a true 360-degree view of each operating parameter helping align information beyond immediate trends and easy to manage actions.

  • Comprehensive configuration and optimization features
  • Streamlined planning and controlling operational KPIs such as markets, load factors, yields and revenue in a dashboard format.
  • Complete overview of the flights, bookings, demand and sources; high level and on drill down level
  • Simulate results from the booking patterns for several assumptions
  • Spot a trend and easily modify approach to take swift action
  • Easy management of surges during peak periods i.e. holidays and events
  • Comprehensive Yield management and revenue integrity tools
  • Advanced algorithms allow for nesting, setting auto-rules to maximize revenue

For the Commercial users, AccelAero offers breadth of services to build collaborative sales relationships and the ability to deliver product models to meet different market needs.

  • Complete and easily configurable briefcase of tools such as Fares, Ancillary services etc to introduce a compelling product
  • Flexible to support individual market and the network demand
  • Supports all channels of distribution and payments with potential to integrate additional channels
  • Complete travel agents administration, GSAs, PSAs; agents incentive, credit basis etc.
  • Effective direct customer management including corporate customers
  • Compare results from different sets of assumptions, analyse capacity, demand, fare behaviour in response to actions, market or competitors

AccelAero allows E-Commerce users the ability to maximize reach over the web and greater effectiveness of every customer interaction.

  • Understand customer behaviour, Identify trends and custom create interactivity levels
  • Rapidly introduce new products and services based on markets and customers
  • Gain better understanding of productivity and costs of online distribution channels
  • Connect to multiple online sales channels including social media

AccelAero supports the Accounts users by simplifying and automating key aspects of accounts functions.

  • Export data and manage in local systems
  • Accurate records of all the vital financial information
  • Automated processes to monitor and track receivables, invoicing, agents credit and transaction history
  • Complete audit trail for bookings

AccelAero is feature rich and includes both industry standard and innovative features, below are select few for reference.


ADMINISTRATION

SECURITY

  • Multilayered security
  • Access based controls
  • Profile and Task based privilege assignment
  • Full activity log maintenance
  • Dynamic security code by mobile (New, Please Inquire)

Master data

  • Airline Industry Codes
  • Aircraft Equipment Codes
  • Aircraft capacity and seat map templates
  • ICAO & IATA Airport Codes: time divisions and longitude and latitude coordinates.
  • Ancillary Services Templates
  • DST settings etc

BOOKING ENGINES

INTERNET/MOBILE BOOKING ENGINE


  • Complete E-retail platform
  • Full booking and ticketing
  • Layout and booking steps fully configurable to airline requirements
  • Lowest fare finder (upto14 days in single view)
  • Multiple payment methods support
  • Multilingual, Multi-currency support
  • Special Service Requests
  • Online booking management
  • Online check in
  • Loyalty Program interactivity
  • Holidays, Insurance and other services
  • Reminders by e-mail, sms for services at pre-defined times
  • Smart response (New, Please Inquire)
  • Integration with baggage tracer system
  • Compatibility with Apple and Android devices (Please ask for list)

CALL CENTRE MODULE


  • Complete Contact Centre Booking Management
  • Booking on behalf of selected agents
  • Credit card payments by IVR (New, Please Inquire)
  • SMS/ E-mail Alerts, Action Queues
  • Call Centre Performance Tracking (Please Inquire)
  • Call Centre Agents Incentive Program (New, Please Inquire)
  • Advanced call centre specific layout and features

TRAVEL AGENTS


  • Agents Credit Limit setting and auto management
  • Agents Sales incentive management
  • Management of GSAs, PSAs, territory assignment etc.
  • Management of sales limits by creating different sales limits for different agencies.
  • Management of selling hours before flight departure by giving different timings to different agencies.
  • Visibility of special fares only to select agencies
  • Control Markup and Service charges
  • Agency specific facilities such as baggage allowance
  • Full booking management functionality based on privileges including seat selection, modification, onhold and waitlist.
  • Auto Generated reports (GSA, PSA, TA)
  • Travel Agents messaging dashboard
  • Complete and automated accounting including auto invoice, payment reconciliation, auto blacklisting.

AIRPORT SALES SHOP MODULE (New, Please Inquire)


  • Full functionality booking engine with special format for airport sales shop (issue ticket in less than 60 secs)
  • Fast query, booking retrieve and management
  • ID/Redbate ticket (integration with staff travel system)
  • Kisok interface

SCHEDULES MANAGER
  • Create schedules manually, copy/modify or import SSIM file
  • PUBLISHING SSIM/ASM/EXCEL/WEBSERVICES (OAG, INNOVATA)
  • Maintains Current, unpublished, cancelled records
  • View and restore historic schedules (expired and cancelled)
  • Full format support (Overlapping, multi leg)
  • Schedule comparisons
  • Automatic Zulu time adjustment
  • SLOT APPROVAL MESSAGES (New, Please Inquire)
  • Split schedule or group of schedules

FARES
  • FARES MANAGER
    • Import/Export records
    • Airline specific fare codes, city pairs, country pairs, and tariffs
    • Complete Fares, Fare rules supported (Fixed, Standard, non-standard fares, nested fares, linked multi class fares, promotional etc)
    • Low cost airlines fare rules
      - Flexi Fares
      - Flexi Fares
    • ATPCO standard fares and rules
    • Passenger Types
    • Fare grouping (management)
    • Granular charge setup (% and value supported)
    • Internet, Public, Corporate and Agents Fares
    • Restricted Fares visibility
  • FARE RULES
    • Advanced ATPCO standard Fare Rules
    • Smart Fare rules linked to performance (please ask)
  • CHARGES AND TAXES (incl. VAT)
    • Routes, Flights, O/D based taxes/charges
    • Surcharges
    • Service Fee
    • Stopover Charges
    • Ancillary Charges Optimizer (please ask)
  • FARES 360 (New, Please Inquire)

FLIGHTS
  • Create batch
  • Re-protection
  • Overlapping flights

INVENTORY CONTROLS
  • Flight Load Analysis (New, Please Inquire)
  • YIELD MANAGEMENT
  • Multiple Nesting Logic supported

CUSTOMER RELATIONSHIP MANAGEMENT
  • Complete customer profiles, preferences and buying pattern data
  • Automated PNR update from customer profile.

RESERVATION MANAGEMENT
  • Reservation time limits (Booking onhold, Waitlist, priority waitlist, staff bookings, duty travels)
  • Full PNR functions, creating, retrieving and splitting bookings and group bookings, standby bookings.
  • Adding/changing passengers’ names.
  • SSR handling.
  • On-line advanced seat map and seat selection.
  • Efficient and manageable Agency location definition and user authorizations.
  • Booking lists.
  • Sales Reports, integration with internal accounting systems.
  • Checking duplicate bookings.
  • Sending/receiving messages from/to offices/agents.
  • Flexible and table driven time limit management. Automatic cancellation of PNRs with expired time limits.
  • Availability searching with +3 and – 3days. 15 days availability search is also possible.
  • Cheapest flight availability search.
  • Easy cross selling of Insurance and links to hotels and car rental companies.
  • Management of airline specific bookings, like frequent flyers, groups and staff.
  • Seat maps and seat selection management both in reservation and departure control systems.
  • Booking history and complete audit trail.
  • Surface transport booking (New, Please Inquire)

PAYMENTS
  • All major online payment gateways integrated including PAYPAL, easy to add new services
  • Real-time credit card payment processing; direct links to card networks
  • Meets PCI compliance standards
  • Supports partial payments, booking ownership transfers etc and other value-added payment services

TICKETING MANAGEMENT
  • TICKETLESS
  • E-TICKETING
  • IATA STANDARD E-TICKETS

POST TICKETING
  • Exchange, Revalidation, Void, refund
  • E-MCO, Credit Shell management

ACCOUNTS
  • ACCOUNTING INTERFACE TO SYSTEMS E.G. SAGE, ORACLE FINANCIALS, FOCUS

INTER CONNECTIVITY

REPORTING
  • Over 100 Reports LIVE/OFFLINE
  • MANAGEMENT INFORMATION SYSTEM
  • CONFIGURABLE REPORTS
  • REPORT AUTO SCHEDULER
  • Export in Excel, CSV, PDF or HTML formats

CONNECTIVITY
  • GDS (EDIFACT A/B and WEBSERVICES)
  • OTA compliant APIs
  • ONLINE PORTALS (connected to world’s largest online portals such as Travelfusion)
  • Connectivity with offline booking and payment channels
  • Seamless connectivity with AccelAero Suite including Evinta DCS (SITA/ARIMP)
  • External DCS
  • Travelport E-Ticket Database

IMPLEMENTATION

Lengthy implementation times do not necessarily reflect system sophistication; successful implementation requires a structured methodology that is people and process focused. The demand for a rapid implementation is extremely common which is why AccelAero is designed to speed up and simplify the implementation process, below are our average implementation times:



Implementation Description
Recorded time

Complex implementation involving major roll out customizations, 3rd party integrations and data migration

6-8 weeks

Regular implementation

3-4  weeks

Fastest implementation recorded (start-up)

2 weeks

Training time (train the trainer, expert user)

2 days

Training time (booking agents)

2 hours


It is imperative to set expectations correctly and our approach helps prepare for any discrepancy before it occurs; so our customers can focus on achieving business goals immediately with system handover.


Pre- Implementation stages
  • Detailed requirement analysis – Starts by defining the implementation needs, data gathering on the entire system usage cycle, understanding the processes and people. Determining customizations and road map for ongoing improvements.
  • Implementation project plan – detailed documentation for securely configuring, setting up the system and handover.

Implementation

AccelAero implementation involves three key stages and can be tracked online by the customers:


  • Setup of the hardware environment.
    • Full details on the hardware manifest and IT governance can be obtained by inquiry.
    • ISA is in the process of ISO 2000 certification.
  • System setup
  • Training and handover

Implementation teams

ISA implementation teams are technical experts with in-depth knowledge of airline business and will combine proven approaches with model specific expertise. At all levels our teams will work with process stakeholders to ensure successful implementation.



ISA’s responsibilities in Implementation:
  • Implementation Project Management
  • Data Migration
  • Technical coordination with 3rd party systems
  • E-mail and SMS gateway integration
  • System Setup
  • Internet booking engine display designs
  • Web Analytics integration
  • Onsite trainings
  • Onsite support personnel (if required)

Optional

  • Hotel and Rental car integrations
  • Loyalty System integration