Customers demand tangible results from their vendors and systems, as solution providers we recognize that delivering value through a solution is more than developing software – it is a commitment of continuous improvement involving generating breakthrough concepts and technological change that respond to emerging trends.

IT is one of the most important contributors to greater efficiency and cost saving which is why we believe that technology enabled solutions should not add complexity or cost to the users. Our mission is to help companies of all sizes in the aviation industry to run better and reap profit gains using our solutions.

In a dynamic world where customer needs are rapidly evolving and technology expanding possibilities most providers conceal their solutions capabilities by relating customer numbers or years in business to give reassurances.

We bring agility to rapidly address and meet evolving customer needs and take complete lifecycle ownership of our systems, keeping them relevant and robust. Our approach is to balance the many developments from our own research and the knowledge of our customers, significantly accelerating time-to-market of innovative solutions. We emphasize on engagement with customers for complex business problems where our domain and technology strengths act as a starting point to define a solution; this approach has helped us to build and perfect a true low cost reservation system for budget and hybrid airlines. Over the years we have applied this model to a full range of products.

For IT companies direct cost impact of resource management is significant and has emerged as an attractive means to achieve total value proposition to customers. We have laid great emphasis on ways to reduce our overall costs whilst maximizing quality and productivity gains.

We have based our development centre in Sri Lanka, where a talent pool is readily available and impeccable quality and cost competitiveness is guaranteed. We have exclusive access to the vast pool of high quality of resources of our sister concern, giving us the scalability when we need without the overhead cost. We leverage on the vast experience within our group in designing and developing software, helping us streamline development and reducing spill over costs.

These are some of the initiatives we undertake to pass our distinct advantages in rapid turnaround times, high end software development and above all lower rates to our customers.

We design and deliver technology-enabled business solutions for aviation companies globally, we are acutely aware that our products cannot cover every applicable situation unique to customers, which is why we have a long-standing commitment to customizing our products wherever we operate and striving to bring them to high standard of relevance to our customer’s needs. We consider such changes to our products as enhancements and develop it free of charge for our customers, in addition we actively engage with our customers to map their product requirements ahead of time.

To thrive in these challenging times, aviation companies specially airlines, large and small, rely on solution providers to assist them in managing their IT needs, so they can focus to resolve their core business and operational challenges. In an industry where fine print in commercial relationship is common, we are proud of our commitment to transparency and offer a flexible approach to commercial engagements with the aim to collaborate as reasonably possible in fulfilling the expectations of our customers.

• We offer a product usage based fee model designed not to add cost to the customer.
• For the management of infrastructure, we host, operate and manage all the services needed to efficiently use our solutions. A comprehensive level of customer support is available both on-site and through help desk back.
• We manage the life cycle of our solutions and all product upgrades are provided free to the customers.
• When a customer requires product customization to gain competitive edge, our expert team of IT architects, project managers and developers are on hand to expedite the development. ISA is proud to maintain the industry’s fastest turnaround times in product customizations.

Every company aims to be remarkable and to innovate, but in the real world amidst challenges, pressures and competition often the technology; product or people get left behind, a common occurrence that is noticeable particularly in the aviation IT sector.

It is through our strengths in products and services, we make a difference to our customers; which is why regardless of our accomplishments we will never be complacent and strive to remain true to our foundation of innovation, aspiration and creativity. We are constantly seeking to upgrade our technical and business expertise to deliver the best software solutions in the aviation IT industry. We are determined not to let our growth distract our recognition individually of the amazing people who work with us and we will be undeterred and will live upto the expectations of our customers and shareholders.